Terms and Conditions

Glanz Publishing Services

Effective Date: September 24, 2025

These Terms & Conditions form a legally binding agreement between you and Glanz Publishing Services. By placing an order, making payment, or using our services, you confirm that you have read, understood, and agreed to the terms outlined below.

Original Content Guarantee

We deliver only original and plagiarism-free content. All ghostwriting projects are verified through trusted plagiarism-checking tools (e.g., Copyscape). Text embedded in images, videos, or non-readable formats will not be scanned. Clients needing additional verification may arrange independent plagiarism checks.

Complete Ownership of Delivered Work

Upon full payment, all rights and ownership of the delivered content transfer to the Client. You may publish, modify, or use the content without the obligation to credit Glanz Publishing Services.

Client Information & Privacy

We employ SSL encryption and other security safeguards to protect personal and financial information. Credit-card or payment details are not stored after transactions are completed.

Use of Cookies

Cookies are used to improve performance, track interactions, and enhance user experience. Any third-party analytics tools operate under confidentiality agreements and may not reuse collected data for unrelated purposes.

Image Use Policy

We respect copyright laws and avoid unauthorized use of copyrighted images. Royalty-free sources are recommended, or licensed images can be purchased at the client’s expense.

Service Transparency & Clarifications

To ensure clarity and avoid misunderstandings, the following apply to all packages:

Publishing & Distribution

  • We assist with formatting, ISBN assignment, and uploading to platforms (Amazon, Barnes & Noble, Apple Books, Google Play Books, Kobo, IngramSpark, etc.).
  • Final acceptance, availability, and listing are subject to each platform’s own policies.

Media & Press Releases

  • Press releases are distributed to targeted contact lists, but media outlets are not obligated to publish.
  • Radio, podcast, and TV interviews depend on host/editorial approval. Sponsored segments may require additional fees.

Advertising & Promotions

  • Packages may include ad credits (e.g., $100–$1,000). These credits are applied to campaigns after setup. Any spend beyond the credit is the client’s responsibility.
  • Campaign results depend on audience interest, platform algorithms, and market conditions. No guarantee of sales or rankings is made.

Billboards & Events

  • Billboard displays, book fair listings, and similar placements are coordinated through third-party providers. Availability, timing, and pricing may vary. Fees for such features are quoted separately where required.

Websites & Hosting

  • Packages that include websites cover design and hosting for the specified term (e.g., 1–3 years). Domain renewals and ongoing hosting beyond that term are billed to the client.

Editing & Revisions

  • Editing levels (proofreading, copyediting, developmental) are provided as outlined in each package.
  • “Unlimited revisions” refers to revisions within the documented project scope and timeline.

Print Copies

  • Complimentary copies (e.g., 25–150) are included in certain packages. Additional copies may be ordered at cost through printing platforms such as IngramSpark or Amazon KDP.

Payment Plans

  • Flexible milestone-based payment plans are available for higher-tier packages (Premier Media Publishing, National Exposure, Global Prestige). Details are agreed in writing before work begins.

Limitation of Liability

Glanz Publishing Services is not liable for:

  • Losses caused by third-party platforms (e.g., Amazon, Barnes & Noble, billboard providers)
  • Delays due to client inaction or incomplete information
  • Minor technical errors that do not materially affect the quality of the work (e.g., small formatting issues)
  • Any indirect, incidental, or consequential damages

Refund Policy

We aim for 100% client satisfaction and offer revisions to ensure final deliverables meet agreed requirements. Refunds are granted only under the conditions listed below and must be approved by our Finance/Compliance Department.

Full Refund
A full refund may be issued if:

  • No work has begun on your project and cancellation is requested (a 25% processing fee applies for later cancellations before work starts).
  • Work cannot proceed due to our inability to fulfill the order for reasons within our control.

Incompetent Delivery
If a project is delivered and does not meet documented project requirements, we will:

  • Offer unlimited revisions to meet the agreed standard
  • Re-assign the project to another writer/editor if needed
  • Provide partial refunds only if, after revisions, the work remains unsatisfactory and both parties mutually agree

Refund Timeframe

  • Refund requests must be submitted within 7 days of delivery
  • Requests made after this period will not be considered

No Refund Will Be Issued If:

  • Delays are caused by the client (e.g., late provision of materials, missed feedback deadlines)
  • Dissatisfaction is based on subjective preferences without clear deviation from project scope
  • For book marketing or publishing projects, the client fails to provide necessary access to book listings (e.g., Amazon, Barnes & Noble) or relevant social media channels needed for campaign execution
  • Minor technical issues (grammar, word count variations, formatting adjustments) that can be reasonably corrected through revisions

Dispute Resolution

At Glanz Publishing Services, we are committed to maintaining fair, transparent, and professional communication with our clients. If you experience any issue or dissatisfaction with our services, you must contact Glanz Publishing Services directly to initiate a pre-dispute resolution process prior to filing any external claim or chargeback through your bank or payment provider.

Clients are required to submit a written notice describing the nature of the dispute. Upon receipt, Glanz Publishing Services will review the matter, investigate the concern, and make a good-faith effort to reach a resolution within 15 business days. In most instances, matters are resolved promptly through this internal process.

Any chargeback, dispute, or claim initiated with a bank, credit card company, payment processor, or other financial institution without first completing this pre-dispute process may be deemed a breach of these Terms and Conditions. In such cases, Glanz Publishing Services reserves the right to suspend ongoing services, withhold deliverables, and recover any administrative or legal costs incurred due to the premature filing.

If a resolution cannot be reached through direct communication, both parties agree to engage in good-faith mediation before pursuing any formal legal action.

Policy Updates

These Terms & Conditions may be updated without prior notice. The latest version will always be available on our website. Continued use of our services implies acceptance of any updated terms.

Contact Us

📧 Email: contact@glanzpublishingservices.com
📞 Phone: (847) 250-2420
🏢 Address: 9250 Noel Avenue, Des Plaines, IL 60016, USA